Job Posting; First Niagara Bank

Job Title:	Teller
Area of Interest:	Branches
Department:	Gloversville Branch - 244
Location:	Gloversville Branch
Position Type:	Part Time
Requirements:	Required Skills: High School Diploma or G.E.D. required 6 months cash handling experience  required 3-6 months with a retail/sales/referral experience
Job Description:	Overview: The primary functions of the Teller are to be a customer experience champion, a service and sales facilitator as well as a consumer banking transaction expert.   SALES EXPECTATIONS Convert service interactions to sales referrals and achieve prescribed referral goal Prioritize and deploy daily, the most efficient high impact activities to generate referral outcomes Fully leverage available sales tools, prescribed in-branch routines and best practices to drive referral activity SERVICE EXPECTATIONS Facilitate customer transactions in an accurate and timely fashion Provide a consistent and exceptional customer experience that helps contribute to the attainment of branch customer satisfaction and loyalty targets (Drive for “5”) Demonstrate exceptional customer service behaviors to create advocacy and earn the right to expand relationships Do what’s best for the customer by referring to branch team members and cross-functional business partners as appropriate Take personal ownership for the resolution of customer service issues   PEOPLE EXPECTATIONS Be a positive and effective team player by helping others on the team achieve success Proactively seek coaching to development service and sales skills and identify and share ways coaching would be most beneficial to you ADMINISTRATIVE/OPERATIONAL EXPECTATIONS Maintain adequate control over cash and maintain cash differences within prescribed bank policy Maintain operational proficiency in performing client transaction/service Maintain operational proficiencies while conducting back office compliance and security procedures Stay informed and be clear in understanding operational changes, as they occur Must adhere to pertinent laws, regulations, First Niagara’s Compliance Policy and external compliance requirements
State:	New York
City:	Gloversville INDEED.COM